Information About Ordering

   How? When? What?

   Ensuring Your Satisfaction...

General Information

On this page you can find information about how you can do business with us, including:

• Your Pre-delivery Management Inspection of Quality
• Your Guarantee
• Shipping
• Import Duty
• When, How, and What?
• Payment
• Invoicing
• Tracking Your Order
• Changing Your Order

Click on one of the above links to jump down the page to that section, or continue reading this page by scrolling down (press your spacebar to scroll down).

Pre-delivery Management Inspection

When you receive your order, we want to make sure that you receive what you expect, and according to the quality that you expect.

Therefore, to ensure your total satisfaction, one of our European managers will make a thorough final inspection to confirm that your order is correct and has been made to our high standards of quality before we ship to you.

This signed inspection includes:

• Final Order Confirmation including:
  • Number and Sizes of items
  • Colours
  • Artwork
• Quality Control ensuring:
  • Materials
  • Construction
  • Artwork quality
• Shipping and Handling checking:
  • Delivery address
  • Secure packing
  • Complete export documentation

back to top

Guarantee

We fully guarantee to honour all our responsibilities to you.  Your order is guaranteed to be shipped to you exactly as you ordered it.

We have an excellent International reputation that we wish to protect and therefore we are very careful to act in good faith at all times.  

Our goal is to have happy customers that want to continue a relationship with us.  We are fully committed to such relationships with all our customers.

Therefore, in the unlikely event that you are not 100% delighted then please contact us immediately, and we sincerely promise to do what we can to make you happy.

back to top

Shipping Costs

If you are based outside of Thailand then your order will require shipping to your country. When you contact us with an order then we can give you a quote that will include your shipping costs to your nearest port of entry.

The quote will be the cheapest quote we are able to find for you, at cost price - in other words, you will be charged the same amount that we pay. You will pay only the cost of the lowest quoted shipping fees. We include no profit mark-up fees for your shipping costs.

We are also happy to arrange low-cost shipping insurance for your extra peace-of-mind and security, if you require. You will pay only the cost price of the lowest quoted insurance fees. We include no profit mark-up fees for your shipping insurance.

back to top

Import Duties

Several countries have import duties, or other types of quota or taxes on garments that are manufactured abroad. Therefore, you or your agent may need to make an import duty payment when your order arrives in your country, at the port of entry.

In your quote we will estimate the amount of tax that you are likely to pay.  Please note that this figure is an estimate.  If payable in your country, the exact amount is calculated by the import authorities when your shipment arrives at your port of entry.

Authorities may periodically change the rules and regulations of any taxes due. Therefore, knowing what taxes may be due on your shipment is your responsibility. We can advise you about what we know at the time. However, we cannot be responsible for the accuracy of any tax quota or duty estimate of which we may advise you.

You can contact the import regulation authorities at your local port of entry, or ask your shipping agent, in order to find out, in advance, the exact amount of any tax that may be due.  

However, to help you stay informed of the import regulations in your country, you can find links to import regulatory information web sites on our links page.  You can find the most current information about the import regulations in your country, by using these links.

back to top

When, How and What?

Expect your order to take between 3 and 6 weeks. This includes the time taken from when you order, until when you receive your delivery.

Obviously, the exact time will vary according to the size of your order, your artwork requirements, shipment method, and so on.  If time-to-delivery is critical for you then let us know when you complete the order form for your quote, and we will do our best to rush your order to you at the soonest opportunity.

Use our 3 minute 'no-obligation' order form to request a quote for your order.

When we confirm your order, we will send you a list of payment methods with detailed instructions.  You make no payment until after you receive an order confirmation.  We can begin your order just as soon as we receive payment.

Here is a table summary of the complete order procedure showing estimated times to complete each stage of the process:

back to top

Invoicing

Just ask us how we can help you keep your costs to a minimum. Taxes and duties charged at your port of entry may vary according to the item description on your invoice.

Your shipping agent or your local import duty officer may advise you on the most accurate description for your order. Just let us know how you want to be invoiced and we will comply.

back to top

Tracking Your Order

You can check on the status of your order at any time.  You can phone, fax, or just send us an email and we'll reply within 24 hours.

However, we will always email you each time to:

1. Confirm your order
2. Notify you of expected shipping date
3. Confirm your artwork
4. Notify you of completion of manufacture
5. Confirm shipment of sample (if required)
6. Confirm the date of shipping
7. Notify you of expected delivery date

To receive up-to-the-minute information about the progress of your order, you can contact us with your enquiry. We are always happy to keep you informed.

back to top

Changing Your Order

If you decide to change any details of your original order such as design, color, number of items, then we are happy to cooperate.

However, please understand that order specification changes may mean that your expected shipping date may be later than expected, and of course, costs may change.

Nevertheless, any time that you change your order details, then we will inform you of any new:

• Costs
• Expected date of shipping
• Expected shipment arrival date

back to top

If you require further information, please check our other web pages concerning:

• T-Shirts
• Polo Shirts
• Artwork
• About our Company
• Links to government import regulation sites

If you have any questions that you didn't find answered above, or on our other pages, then please don't hesitate to contact us...

If you are happy that you have all the information that you require to ask for a quote then please feel free to send us your order details now...

 

>Info | Home | T-Shirts | Polo Shirts | Art | Order | Contact | About Us | Links